HDServ Catering Engineers Ltd

Supply and Service of Commercial Catering Equipment

General

General Warewashing, Electric & Gas Catering Equipment, Microwaves, Ice Machine, General Engineer, Base Refrigeration
10% DISCOUNT CAN BE APPLIED TO THIS SECTION SUBJECT TO PAYMENT, SEE BELOW

Ref:Approved account Standard ratesPayment with/pre job Standard ratesNon urgent *Postcode/NotesReturn To Site:
CALL Z1£45.00£40.00£20.00CW, ST£20.00
CALL Z2£80.00£75.00£45.00M SK DE B WS WV£40.00
CALL Z3£100.00£100.00£75.00CH TF DY SY1-14£75.00
CALL Z4£125.00£125.00£95.00L WN NG LE CV WR£95.00
CALL Z5£150.00£150.00n/aBL OL HD HX PR£150.00
CALL Z6£175.00£175.00n/aFY BB S LL1-14£175.00
CALL Z7£200.00£200.00n/aBD LS WF£200.00
CALL Z8£225.00£225.00n/aDN£225.00
CALL Z9£300.00£300.00n/aSY15-25 LL35-78£300.00
LAB£50.00£50,00n/aper hour, charged per 15 mins
WSLAB£50.00£50.00£45.00per hour, charged per 15 mins, minimum charge £37.50
DAYLAB£400.00£380.00Installation Day Rate per man
* Non Urgent calls are considered to be when we are in the area and at our convenience
10% DISCOUNT MAYBE APPLIED BY REQUEST FOR ABOVE FOR PAYMENT TO ENGINEER OR DIRECT DEBIT PAYMENTS please ask for details

Specialist Refridgeration

Ref:Callout/LabPostcode/NotesReturn To Site:
CALLZ1£60.00CW, ST£60.00
Other AreasPOAPOA
LAB£50.00per hour, charged in 30 mins intervals

Specialist Combi Ovens

Ref:Callout/Lab:Area Code:Return To Site:
CALLZ1From £85CW, ST£60.00
Other AreasPOAPOA
LABFrom £60per hour, charged in 30 mins intervals

EPOS

Ref:Callout/LabPostcode/NotesReturn To Site:
CALL Z1£40.00CW, ST£20.00
CALL Z2£75.00M SK DE B WS WV£40.00
CALL Z3£100.00CH TF DY SY1-14£75.00
LAB£60.00per hour, charged per 15 mins
TEL SUPP£50.00per hour, charged per 15 mins
REM SUPP£45.00per hour, charged per 15 mins

T&Cs

ATTENDANCE

We will attend site as soon as we can. Access will be assumed between 9 to 5 pm Monday to Friday (excl Bank Holidays). Please advise if this is not convenient or a telephone call is required for access. Very limited access times may cause delays. Where applicable bear in mind some appliances will need to be turned off and allow to cool before they can be worked on. We also assume there will be parking immediately available to the site.



CHARGES

Unless you have a warranty, extended warranty or rental package, you will be charged for call out, labour (charged in 15 minute intervals) including diagnosis and other investigation time, and any parts fitted.

If we have to return to site a lesser RTS fee will be charged.

Unless you have a pre-approved account, payment will be due either prior or at the end of the engineers visit payable to the engineer by cash, card or bank transfer (verification of transfer will be required).



QUOTING AND AUTHORISATION
Where feasible, the engineer will attempt to identify parts and labour required whilst on site in order that a quote or partial can be assembled. The engineer will forward the quote to you via a job report or via email from the office. The quotation will need to authorised by email or to the engineer with a signature. 

Labour prices are approximate and do not include previous works unless otherwise stated.

Parts are usually delivered to our premises within 3 days, however may take longer if not in stock. We are not always advised of this status.

Whilst we do attempt to anticipate further issues and problems, these may not be apparent until the above works have been completed. We will quote separately if further works are required.

Similarly, the fitting of new components may put a further strain on older components in the appliance and hence may fail.

Where feasible, in order to keep quotes competitive, we may attempt to source generic parts. If you do not wish generic parts to be fitted, please let us know.



MISC

Delays due to customer late arrival, H&S briefings or other admin issues will be charged for.

Off site admin, parts or technical investigation and processes may lead to further charges

Quotes that are outstanding after two weeks will automatically be closed and the works done so far, charged for. This does not exclude you requesting the go ahead of the quote at a later date.

Whilst pricing should be correct at the time of processing, pricing may vary if suppliers vary their prices

Prices exclude removal and disposal of waste or packaging

Charges will be made for rental or warranty jobs not included in the terms such as negligence, mis-operation, unnecessary visits etc.



Prices exclude VAT    E&OE

Thanks,





Thank you for using HDServ, we appreciate your business.

Please let us know if you have any queries, and equally if you have any comments after completion





 

HDServ Group

HDServ Catering Engineers

HD Catering Equipment

HD Epos

Unit 6 Maplehurst Close | Hot Lane Industrial Estate | Stoke on Trent | ST6 2EJ

Tel: General & Sales 01782 818533 | Service: 01782 827177

Email: service@hdserv.co.uk

Emergency Calls charged at a higher rate:
Saturdays 9am – 12pm Standard Rates x 1.5
Saturdays 12pm – 5pm Standard Rates x 2
Sundays & Bank Holidays 9am – 3pm Standard Rates x 2

Please note that we also provide the following services, please contact us for more information: Combi-Oven Specialist
Rational Oven Specialist
Extraction Canopy Cleans

Extraction Canopy Installation
Gas Certificates (local area) – £120.00 for first 3 items, £30.00 each for following appliances

10% DISCOUNT

By request 10% discount can be applied to the sectioins where stated subject to
paying the engineer by cash, card or bank transfer whislt the engineer is on site
or signing up to our Go Cardlless system. Please email accounts@hdserv.co.uk for details

T&C’s Apply
ALL RATES SUBJECT TO VAT